TOTEM can work with you to wake your business from the hypnotism of complexity and release the power of simplicity.

To deliver a range of products some complexity is needed. During periods of fast growth or strong market competition its necessary to make many tactical decisions. The behavior of managers within the company will tend to focus too much on speed to market or short term benefits. Later on companies often find that process and systems become inflexible and information for decision making difficult to obtain or inaccurate.

Often the cause of these issues is too much complexity.

Complexity management finds the balance between delivering the products customers want and keeping control of costs by focusing on incentivising the right behavior.

There are three components to complexity:-

  1. Business Complexity.
    • Is your business model setting you up for success?
    • Do you have an over complex product model?
    • Is accurate business intelligence slow or unavailable?
  2. Process Complexity.
    • Is the way you work efficient?
    • Are systems tightly integrated?
    • Are core processes and systems performing?
  3. Organisational Complexity.
    • Is your organization aligned, can you clearly see the value everyone is delivering, do you make the right decisions quickly?
    • Are you key performance indicators and incentives motivating the right behaviors?

The complexity matrix?

What is complexity?

The hidden cost of complexity

TOTEM can work with you using it’s complexity management methodology to wake your business, manage costs, make better decisions and enable proactive governance practices prevent future inefficiency.